Our flagship program is the Emergency Department Visit Reduction Program which is conducted in Snohomish, Yakima, Benton, Franklin, Spokane, and Walla Walla counties. In this program, each enrollee receives support from a team of RN case managers and community health workers (CHW) who empower our patients and break down barriers to appropriate healthcare access such as homelessness, food insecurity, and transportation issues. RN case managers evaluate a patient’s medical history and emergency department visit records to determine eligibility and patient drivers.