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Hospitals partner with the Consistent Care Program (CCP) to work directly with patients and their providers to address over use of the Emergency Department. CCP staff are skilled at working with patients to identify ways to reduce unnecessary use of the emergency department. The CCP employs Registered Nurses, Social Workers and other staff who have experience in providing patient centered Case Management. Case Managers work directly with patients to improve access to timely primary care, coordinate specialty care, provide access to available community resources, and learn self-management skills. Our nurses and staff are available to help patients negotiate the healthcare system.