Our Staff

– Our Staff –





Darin Neven, MS, MD

President & Founder

Dr. Neven is a board certified and residency trained emergency physician practicing at Providence Sacred Heart Medical Center in Spokane, WA. He was the principle investigator for a randomized controlled trial of citywide ED care coordination and the editor of the Washington American College of Emergency Physicians ED Opioid Prescribing Guidelines. He has participated in several efforts to control opioid abuse and provide substance abuse treatment that include being a visionary for the formation of the Spokane Community Court and Inland Northwest Transitional Respite Program. He was inducted into the Spokane Citizen Hall of Fame in April 2016 for this work.


Becky Grohs, RN, BSN, CCM

Chief Operations Officer

Becky is a Registered Nurse and Certified Case Manager. She has over 20 years of experience in managing complex healthcare needs alongside patients and their families. Born and raised in the Tri-Cities Becky has deep roots in our community. She actively participates on numerous community wide committees, serving to improve health access, address behavioral health needs and improve the overall health of the community. She serves on the Leadership Council for the Greater Columbia Accountable Communities of Health. She is passionate about opioid abuse and works diligently to reduce overdoses by participation in the Unintentional Poisoning Workgroup with DOH and other key leaders in the state. She also serves on the Leadership Tri-Cities Board, a graduate of Class XIII. She enjoys spending time with her family, including her two grown daughters and yorkie, Prince. Becky has been with the organization since 2012.

Monique Deffenbaugh, BA

Human Resources Coordinator

Monique received her bachelor’s degree in Social Sciences with an emphasis in Human Resources from Washington State University (Go Cougs!). She also obtained a minor in Psychology while at WSU. She spent the majority of her time on the Pullman campus, and transferred to the Vancouver campus her last year to finish up her degree. Once graduated, Monique worked in Portland for a year in Human Resources. Eventually, her journey brought her back home to the Tri-Cities where she grew up, which brought her here to Consistent Care Services.

Spokane County


Angela, BSN, RN-BC

RN Case Manager/Program Coordinator

Angela has 10 plus years nursing experience primarily working with the vulnerable adult population. After noticing a huge need for managed care across the health care continuum and the increasingly prevalent complex healthcare needs that many patients face today,  Angela’s goal is to connect patients with the access to their individual care needs so they can get the treatments they need to be successful.

Alisha, RN, BSN

RN Case Manager/Program Coordinator

Alisha has 5 years of home health experience, working primarily with vulnerable and elderly adults in the community.   She has a passion for empowering others to make changes in their life so they can achieve their goals and dreams.  She invests a lot of her work time and free time helping others do just that.  Outside of work, she has a passion for the outdoors, hiking with her husband and 2 children, and reading.

Hallie Burchinal

Spoke Care Navigator

Hallie is a CDPT who is passionate about working with those suffering from a substance use disorder. Working with vulnerable and special needs populations is important to her. When not working, she enjoys time with family, her three rescue dogs, and long walks in nature.

Jennifer Smith

Client Advocate

Jennifer has worked with the homeless population at the House of Charity for the last year. She has her associates degree in Social Services and is currently pursuing her bachelors degree at Whitworth University. She is very passionate when it comes to helping others and believes everyone is worthy of help. In her free time outside of work, she enjoys spending time with her daughter, family and friends.


Client Advocate

Kirsten comes from an administrative background. She spends her free time helping the homeless, passing out blankets and supplies, delivering sack lunches and helping them navigate the social service network. She is a huge animal lover and is very active in the animal rescue community. When not helping others, she enjoys spending time with her family and her dog Wesson.

Tri-Cities (Benton & Franklin County)


Erika, RN, BSN

RN Case Manager/Program Coordinator

Erika has over 20 years of nursing experience and in outpatient services.  She enjoys spending time outdoors and hiking with her dog, Lilly, and three children.


Hector, MSW

Case Manager

Hector has a Masters in Social Work. He graduated from Walla Walla College in 2000. He has over 25 years of experience in mental health, counseling, crisis intervention, and case management in the hospitals. He was born in Toppenish, Washington and then moved to the Tri-Cities where he has been for 15 years. He has a heart and desire to help others to be independent and successful in life. He enjoys spending time with friends and taking his little dog out for walks at the park. He also enjoys listening and dancing to country music.

Kelsi Gardner

Clinical Support

Kelsi grew up in Milton Freewater, Oregon and graduated from Walla Walla Community College in 2013. She has been working in the healthcare industry for more than 5 years, spending time in Spokane, Walla Walla, and Columbus, Ohio. She is now settled in the Tri-Cities with her Husband and Son. Outside of work, Kelsi enjoys baking, listening to Country music, and spending time with family and friends.


Client Advocate

Mia was raised in the Tri-Cities by a family dedicated to serving the less fortunate members of the community.  Her experience includes working with various populations including the homeless, mentally ill, and incarcerated.  Mia enjoys spending time with her husband and two beautiful children.

Walla Walla County

Yakima County


Jake, RN, BSN

RN Case Manager/Program Coordinator

Jake was born and raised in Yakima and has always had a passion for helping people in need.  He graduated from Washington State University College of Nursing and began working with the local hospital in the float pool while volunteering for shelters and other organizations.  His passion for mental health, substance abuse, and homelessness led him to helping the under served population with Consistent Care.  Jake enjoys being outdoors and spending quality time with his wife and son.


Client Advocate

Paula is a client advocate with over 10 years of experience as a nurse’s aide where she developed an interest in client and patient advocacy.  As a women’s shelter volunteer, Paula has a strong desire to help her community in any way possible.  She enjoys spending time with her cat, Lucy, and going to the beach with her family.

Snohomish County


Alessa Lopez-Castor, ARNP

Medical Director/ Program Coordinator

Bio coming soon!

Cole Sherman

Spoke Care Navigator

Cole recently attained his Associates in Arts and Sciences and EMT Certification at Everett Community College. As a Navy veteran, he has worked with a variety of veteran groups as well as other volunteer organizations. You can often find Cole donating his time for emergency service workers in training, fostering animals, riding horses, and walking his dogs.


Client Advocate

Kate has over 5 years’ experience working with Mental Health, and Detox patients within the Snohomish and Skagit Counties. Kate was raised in the Snohomish County, and currently lives in Skagit County with her Fiancé and three boys. Kate spends her free time, either at her son’s baseball game or at the race track cheering on her Fiancé.

Tausha, RN CM

RN Case Manager

Tausha has five years experience as an LPN and RN, working in involuntary mental and crisis detox. Her previous professional experience includes working with homeless and vulnerable populations. She enjoys traveling, spending time with her family, and playing with her pug, Otis.