At Consistent Care, we believe that frequent users of the ED are best served by engaging the resources of the entire community beyond the limits of the traditional health care setting. Each enrollee receives individualized support from a team of RN Case Managers and Client Advocates who empower our patients and break down barriers to access such as homelessness, food insecurity, or transportation issues. Patients receive the tools they need to take back their lives and become successful contributors in their community.
We are not simply in the business of ED utilization reduction – we’re in the business of changing lives.
Areas We Serve
After starting in Spokane in 2006, we have grown into Yakima, Benton, Franklin, Walla Walla, and Snohomish Counties with the support of over 50 local agencies, hospitals, and health plans. We are currently exploring partnerships to support expansion into King, Kittitas, and Island Counties.
If you are interested in connecting with Consistent Care in these or other areas, please contact us.
2016 Social Purpose Corporation Report
ACROSS THE STATE
Bringing our care coordination services to over 900 patients in Yakima, Benton, Franklin, Spokane, and Snohomish Counties
CCS Statewide clinical director recipient of a travel grant that allowed her to attend the first National Center for Complex Health and Social Needs Conference
Expansion from 12 to 20 employees throughout the state
Working with administrators in local jails to administer Vivitrol to opioid-dependent persons
Coordinating with legal resources to assign guardianships for vulnerable patients
Continuing to work closely with local agencies in each of the counties we serve by coordinating health and social resources at monthly community meetings
Use of our unique Health Access Fund on discretionary spending to improve the health of our patients through non-medical support. More than $5500 was used to help our patients…
- Pay for rent in supportive or independent housing
- Purchase bus passes or provide other transportation
- Provide cell phones to patients
Partnering with Snohomish County Fire District to promote the expansion of their Community Paramedic Program
Opened an office in Yakima County with the addition of a new full time nurse case manager to better serve patients in the area.
Awarded State Innovation Model funding for the Readmission Avoidance Program in partnership with the Greater Columbia Accountable Community of Health. This program includes home visits from RN-to-BSN students for patients identified as being at high-risk for readmission.
Support of the Pasco Hot Spotters program
Instrumental in securing funds to provide training and overdose kits for Pasco Police Department
Development of the Summit Pilot Project, a partnership between Consistent Care Services and Amerigroup Washington, Inc. to bring intensive, community-based case management to high-utilizers of Medicaid resources in Spokane County.
Looking forward, we will continue to seek partnerships in new communities. It is our hope that you will join us in 2017 as we continue to grow.