About Us

About Us

At Consistent Care, we believe that frequent users of the ED are best served by engaging the resources of the entire community beyond the limits of the traditional health care setting. Each enrollee receives individualized support from a team of RN Case Managers and Client Advocates who empower our patients and break down barriers to access such as homelessness, food insecurity, or transportation issues. Patients receive the tools they need to take back their lives and become successful contributors in their community.

We are not simply in the business of ED utilization reduction – we’re in the business of changing lives.

Areas We Serve

After starting in Spokane in 2006, we have grown into Yakima, Benton, Franklin, Walla Walla, and Snohomish Counties with the support of over 50 local agencies, hospitals, and health plans. We are currently exploring partnerships to support expansion into King, Kittitas, and Island Counties.

Editable Map (with legend)

If you are interested in connecting with Consistent Care in these or other areas, please contact us.


2016 Social Purpose Corporation Report

As a Social Purpose Corporation, Consistent Care Services is able to focus our efforts on improving the health of the communities we serve by coordinating the care of patients. Our primary goal is to connect our patients to the resources they need with a secondary goal of reducing inappropriate utilization of health care services. By helping our patients access local services we can help them manage their health needs in a more sustainable way. In 2016 we continued to serve our communities in the following ways:

ACROSS THE STATE

Leaf Bringing our care coordination services to over 900 patients in Yakima, Benton, Franklin, Spokane, and Snohomish Counties

Leaf CCS Statewide clinical director recipient of a travel grant that allowed her to attend the first National Center for Complex Health and Social Needs Conference

Leaf Expansion from 12 to 20 employees throughout the state

Leaf Working with administrators in local jails to administer Vivitrol to opioid-dependent persons

Leaf Coordinating with legal resources to assign guardianships for vulnerable patients

Leaf Continuing to work closely with local agencies in each of the counties we serve by coordinating health and social resources at monthly community meetings

Leaf Use of our unique Health Access Fund on discretionary spending to improve the health of our patients through non-medical support. More than $5500 was used to help our patients…

  • Pay for rent in supportive or independent housing
  • Purchase bus passes or provide other transportation
  • Provide cell phones to patients

SNOHOMISH COUNTY

Leaf Partnering with Snohomish County Fire District to promote the expansion of their Community Paramedic Program

YAKIMA COUNTY

Leaf Opened an office in Yakima County with the addition of a new full time nurse case manager to better serve patients in the area.

BENTON/FRANKLIN COUNTIES

Leaf Awarded State Innovation Model funding for the Readmission Avoidance Program in partnership with the Greater Columbia Accountable Community of Health. This program includes home visits from RN-to-BSN students for patients identified as being at high-risk for readmission.

Leaf Support of the Pasco Hot Spotters program

Leaf Instrumental in securing funds to provide training and overdose kits for Pasco Police Department

SPOKANE COUNTY

Leaf Development of the Summit Pilot Project, a partnership between Consistent Care Services and Amerigroup Washington, Inc. to bring intensive, community-based case management to high-utilizers of Medicaid resources in Spokane County.

Looking forward, we will continue to seek partnerships in new communities. It is our hope that you will join us in 2017 as we continue to grow.

2015 Social Purpose Corporation Report